Refund Policy

We want you to feel confident with every purchase.

14-day refund window

Unused vouchers can be refunded within 14 days of purchase under EU consumer law.

Used vouchers

Once a voucher code has been redeemed (fully or partially) it cannot be refunded.

How to request a refund

Email support@vouchermarketplace.com with your order number. Refunds are processed within 5 business days back to your original payment method.

Issues with your voucher

If your voucher does not work, contact us immediately. We will investigate and replace or refund as appropriate.